SHOPPING GUIDE

How to Place an Order

  1. When you have decided on the product you want to purchase, click the "Add to Cart" button. The item will be added to your shopping cart.
  2. Proceed to Checkout
    Click the "Cart" button in the upper right corner of the screen. The contents of your cart will be displayed.
  3. Complete the Purchase (checkout)
    Follow the instructions in the cart to determine the "Buyer Information," "Shipping Address Information," "Payment Method," and other neccesary information.
  4. Confirmation Email.
    You will receive an email with the details of your purchase.
  5. You will receive the product.

Payment Method

We accept Credit Cards as well as Apple Pay and Google Pay.

Acceptable Credit Cards

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS

Acceptable Pay Companies

  • Apple Pay
  • Google Pay

After confirming the payment, we will start the delivery procedure.
Once the purchase process is complete, you will receive an auto-reply email to confirm your purchase.

About Product Stock

Items that are ""out of stock"" may be restocked and sold again later.
We do not take pre-orders for products.

When you add an item to your cart, it does not mean that you have secured the item. The product will be reserved upon completion of the purchase process. Please be aware of this.

We have a limited number of products in stock. Thank you for your understanding in advance.

Listed Prices

All prices on the product pages include tax.
If you have any questions, please feel free to contact us.

About Order Cancellation

With the exception of some products, you can cancel your order.
If you contact us before the arrival of the shipping notification e-mail, we will be able to accept the cancellation.
We apologize for the inconvenience, but please contact us by e-mail (ex@sasawashi.com) with the following required information.

Name
Order Number
Email Address
Phone Number
Once the shipping notification email arrives, your order will automatically become non-cancelable and cannot be reprocessed. In addition, some products cannot be cancelled at all once purchased.

Please note that orders that cannot be cancelled will be treated as "returns" and you will be charged for the shipping costs.

Please note that once an order has been cancelled, we will not be able to accept any further changes.

Please note that once an order has been cancelled, no further changes can be made. Please cancel your order and then reorder the item you want.

If you wish to pay by credit card, please contact us.
If you wish to make a credit card payment, the payment will be cancelled after delivery, and you may be charged due to the closing date. In this case, please check your credit card company for a refund in the month following the debit.
In that case, you will be charged for the shipping fee.

Shipping and Delivery

All items will be shipped from Japan.
Shipping usually takes 5-10 business days after receiving your order.

Shipping Costs

Region  
Asia ¥3,000 ~
Australia, India ¥3,000 ~
North America ¥4,000 ~
Europe ¥4,000 ~
Others ¥5,000 ~

Considerations

  • International shipping cost is calculated according to the volume weight of the products you order. Actual shipping costs will be provided during the checkout process.
  • TAX/VAT may be collected depending on the number of ordered items.
  • Customs fee may also be charged when you receive the delivery.

Confirmation of Delivery Status

If you have any questions about the delivery of your order, please contact the shipping company (DHL) with the tracking number.

Return and Exchange Policy

Procedure

Although we take every precaution to manage our products, in the event of stains or other defects, please contact us within 7 days of delivery. In case of return or exchange, please send the product back to us with cash on delivery. In the case of returns or exchanges due to the customer's inconvenience, shipping costs will be borne by the customer.

Nonrefundable Items

Please note that we cannot exchange or return items that have been soiled or damaged through use.